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Contact Information

Additional Guests

Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
To confirm your reservation, please make a payment to the account provided below. 

Name: XALERI - TURISMO LDA
IBAN - PT50001000004756454000162
SWIFT/BIC: BBPIPTPL

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Property Information

Elegant apartment with balcony, 2 bedrooms, sleeps 6 located near Chiado.

Our beautiful apartment, ideally located in Bica District between the noble Chiado and Bohemian Bairro Alto, has 2 bedrooms, one spacious living and dining area, fully equipped kitchen, bathroom and a small balcony perfect for Wine tasting. Decorated in elegant vintage style with a palette of soft and relaxing colours, this holiday rental is your home in Lisbon. Air conditioning, free internet access, films, books and Portuguese music collections are some of the amenities you’ll find. Perfect for a romantic getaway, family holidays or business.


Address 1: Rua da Bica de Duarte Belo, 15 2º Esq

City: Lisbon

Postal Code: 1200-054

Contact Name: Helena Goncalves

Phone: +351218871417

Email: Reservations@sweetlisbon.com

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 16:00

Check-Out: 10:00

Property and Cancellation Policies:
Free cancellation up to 30 days before your check in.
If your cancellation is made in less than 30 days we charge 30% of your total reservation. However if you make a new reservation with the same amount or superior in the next 12 months, the amount charged will be deducted on the new reservation. This offer is only for new reservations that are made directly with us to our email: reservations@xaleri.com

We charge 100% for no-shows.

There is no refund for curtailment of your stay

Please contact us if you have any questions regarding our cancellation policy.
Terms and Conditions

Your reservation is guaranteed until  on the day of arrival. After
that time, it will no longer be guaranteed and the room may be
reassigned.

Rental Agreement

The
Owner/Manager agrees to rent to the client the vacation property
detailed in your confirmation email which also indicates your rental
time frame and maximum occupancy. The apartment will be delivered in
good order, clean, fully furnished and with fresh linens and towels. 

The
Owner/Manager has contracted with local utilities to provide water,
gas, electricity and Internet access and TV, but can’t be held
responsible for outages on the part of these utility providers. 
The property is offered for occupancy during a limited period of time mentioned in the reservation confirmation email. 
The client agrees, regarding the use and occupancy of this property, to the following conditions:

1.
The client is at least 18 years old and is making this reservation for
himself. As such, you will personally be present at check-in and will
present your passport or identity card if requested. 

2. The client takes full responsibility for all occupants, also referred to as Guests, on the premises during the occupancy.

3.
DEPOSIT AND PAYMENTS: 15% of your reservation is requested to within 24
hours of your booking. The remaining total can be paid at check in.
Please review your reservation and make sure all the information
including check in and check out dates are correct.
ACCEPTED PAYMENT TERMS: Credit Cards, or Cash. We do not accept checks.

4.
RATES: Rates, terms and applicable taxes are subject to change without
notice. We reserve the right to move Guest up to 30 days in advance to a
comparable property or refund the Guest the amount paid.

5. A Euro 150, 00 Security Deposit must be paid upon arrival. It can be paid by credit card or cash. We do not accept checks.
This Damage Deposit is 100% refundable given that: 
a) All provisions of this agreement are complied with;

b) The house and contents are left in good order, clean and with no
breakage or damage beyond normal wear and tear. In the event of damages
beyond normal wear and tear, the client agrees to reimburse the OM the
actual costs arising from excessive clean-up, missing items, repairs,
replacement, and, if necessary, costs incurred for removing Client and
Guests from the property.

DAMAGE AND CLEANING
ISSUES: Any damage or cleaning issues noticed upon arrival should be
reported to the owner immediately. If damage or cleaning issues are not
reported within 3 hours of your arrival, your credit card may be charged
for the cost of the repair. All general maintenance issues should also
be reported so the unit can be kept in good repair. If you experience
any problems whatsoever with the vacation property during your stay,
please contact us and we will do our best to rectify the matter as soon
as it is practically possible.

The Security
Deposit will be returned at check-out if no damage is found at the
premises, except in case of check-out before 8h00. Since it is not
possible for the OM to be at the vacation property before 8h00, the
security deposit will be returned by bank transfer or Paypal within 48
hours after the check-out day. The OM reserves the right of holding the
full security deposit in case a thorough evaluation of the premises is
considered necessary.
 
6. CREDIT CARD
AUTHORIZATION: Client responsibility is not limited to the Damage
Deposit amount of Euro 150, 00. The client understands and consents to
the use of the credit card provided without original signature on the
charge slip, that an email of this agreement will serve as an original
and that this Credit Card Authorization cannot be revoked and will not
terminate until 90 days after the rental is vacated. Additional charges
may include: unauthorized long distance telephone calls and video
rentals charges; excessive cleaning fees; damages beyond normal wear and
tear and unreturned keys. Other charges not covered by this rental
agreement may be included if damaged was caused to the property.

7. The premises shall be used for residential purposes only during the established period of time.

8.
Standard Check-in is between 16.00 and 21.00, check-out is at 10h00.
Non-standard check-in and check-out times must be pre-arranged and
approved by OM in writing. Check-ins between 21h00 and 00.00 will have a
surcharge,  defined as Late Check in Fee, of Euro 30,00;  We don't do
check ins after 00.00. Check outs before 08.00 AM the security deposit
is returned by bank transfer, to your Credit Card, depending on how you
have paid, up to a maximum of 48 Hours.


9.
The maximum number of Guests onsite must not exceed the 'Number of
Guests' stated in your "Reservation Confirmation" email. Violation of
this clause will result in immediate termination of occupancy and
forfeiture of all payments. 

10. Smoking is not
allowed in any of our units. Smoking is not allowed outside by any open
window/door. Smoking is permitted on balconies as long as the doors and
windows are closed. Violation of this clause will result in immediate
termination of occupancy and forfeiture of all payments. 

11.
Client and Guests will peacefully and quietly occupy the premises and
will conduct themselves in a manner inoffensive to the neighbors. Client
and Guests will not permit activities on the premises that are contrary
to any law, ordinance and/or applicable health or fire provisions.
Violation of these conditions will result in immediate termination of
occupancy, forfeiture of all payments and may incur in lawsuit.

12.
OM is not responsible for any injury to Client or Guest inside or
outside the vacation property rented, or for damage to personal property
incurred during your stay. Properties are not equipped for the elderly
or handicapped. Although some complementary child-safety features may be
provided, OM is not liable for the safety of children. 

13.
With a minimum of 24 hours’ notice, Owner/Manager shall have the right
to enter and inspect the premises at reasonable times to ensure
maintenance and safety. In an emergency, OM may enter at any time
without securing prior permission of Client. 

14. Client may not let, sublet, or assign this rental agreement. 
 
15.
This agreement does not create a long-term tenancy for the property.
Client and Guests can be removed from the property without process of
law if they do not depart at the check-out day and time indicated in the
"Reservation Confirmation" email. 
 
16. Please contact us promptly if you believe you have left personal belongings at the property after check-out.